Same-day returns
Photo, invoice and warranty are assessed together, so your customer gets an answer the same day.
Retail, e-commerce and distribution
A fast answer for every customer, the right date for every order.
In retail, loyalty is earned at every step of the experience. Indestera's agents settle returns the same day by your policy, keep customers informed on time when supply changes and get new team members ready on day one in busy seasons.
Gains
Fast answers, loyal customers.
The right date, lasting trust
When supply changes, affected orders are found and customers receive the new date on time.
A ready team in peak season
New employees' accounts and permissions are set up by role on day one.
Featured scenario
Customer care
Returns settled the same day, by your policy
The agent assesses the photo, invoice and warranty together; returns above the approval limit reach the approver with their rationale.
- 01A return request arrives
- 02Order and warranty are verified
- 03The agent assesses the photo
- 04The amount exceeds the limit
- 05Customer care approves
- 06Return label and refund are created
- 07The customer is notified
Today
Photo, invoice and warranty are checked separately; in busy seasons customers wait days for an answer.
With Indestera
The agent assesses the request against your return policy; customer care approves on one screen and the return label and refund record are created on their own.
Result
Your customer gets an answer the same day and chooses you again; every decision is on record.
A day in the life
Campaign week at an online retailer
Even at peak demand, every customer gets a fast and consistent answer.
- 09:00
Customer portal
It is the second day of the campaign and return requests are rising.
- 09:02
Returns agent
Assesses the photo, order and warranty of each request and settles the returns that meet the policy.
- 10:15
Customer care specialist
Reviews an oven return above the approval limit on the phone and approves a replacement.
- 11:30
Planning agent
A supplier's date changes; the agent prepares the affected orders and two options for the planner.
- 17:00
Customer care team
By the end of the day every return is answered and customers know their new dates.
ExampleThis story is an illustrative scenario; names and values are representative.
More scenarios
What else can the same platform do in your industry?
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