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Machinery and equipment makers

Your machine in the field, your service one step ahead.

Every machine you sell starts a long relationship with your customer. Indestera's agents diagnose faults from machine data, choose the right technician and part and prepare quotes the same day, so your customers trust you again every time.

Gains

Happy customers, an efficient service team.

The right part on the first visit

Diagnosis uses machine data and the service manual, so the technician sets off with the right part.

Customers know the arrival time

The moment a job is assigned, the customer receives the technician's arrival time.

Same-day quotes

Machine, spare part and service quotes are prepared at once from the price list and stock.

Featured scenario

Field service

The right technician and part for every service call

When a call comes in, the agent diagnoses the fault from machine data and chooses the technician and part; the service manager approves the plan on one screen.

Flow · Field service
Field service flow in Studio: service call from the customer portal, remote monitoring machine data, CRM asset history, service manual and fault codes, technician plan and parts stock, service agent, dispatch proposal, priority policy, service manager approval, technician assignment, SMS to the customer and remote fix e-mail
  1. 01A service call comes in
  2. 02Machine data and history are read
  3. 03Manual, technician plan and stock are checked
  4. 04The agent diagnoses and proposes the dispatch
  5. 05The plan change goes to approval
  6. 06The service manager approves
  7. 07The technician is assigned; the customer gets the arrival time

  1. Today

    The service team calls the customer, tries to understand the fault over the phone and edits the technician plan by hand in a spreadsheet.

  2. With Indestera

    The agent reads machine data, asset history and the service manual together and proposes the best technician and part; the service manager approves and the customer receives the arrival time.

  3. Result

    The technician sets off with the right part, the customer's machine is back in production quickly, and the customer stays with you.

Urgent service dispatch task in Engage: customer, machine, fault, diagnosis, technician, arrival time, part, rescheduled job and rationale

A day in the life

An afternoon at a machine maker's service centre

A service call is met with the right technician and the right part within minutes.

  1. 14:20

    Customer's machine

    Hydraulic pressure drops on an injection moulding machine; the customer opens a service call on the portal.

  2. 14:22

    Service agent

    Reads the pressure curve, the fault code and the service manual, diagnoses the relief valve and chooses the nearest technician and the part.

  3. 14:25

    Service manager

    Sees that a planned visit will move to tomorrow, reads the rationale and approves the assignment.

  4. 14:26

    Customer

    The technician's arrival time reaches the customer by SMS.

  5. 16:10

    Service technician

    Is on site with the right part; the machine is soon back in production.

Urgent service dispatch task on a phone in Engage: customer, machine, fault and diagnosis

ExampleThis story is an illustrative scenario; names and values are representative.

More scenarios

What else can the same platform do in your industry?

Quote preparation

Machine and spare part quotes are prepared on the day they are requested.

Spare part purchasing

Service stock is replenished on time, in step with usage.

Component supply

When a component date changes, the production sequence and options are ready at once.

Let's build your first agent together.

In thirty minutes we take one of your processes, build an agent tailored to it and show it running.

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