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AI agents for the enterprise

Don't add AI to your work. Let AI run it.

Your business is unique: your rules, your customers, your way of working. Indestera's AI agents run it exactly your way, from start to finish, and the final word always stays with you.

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Flow · Customer care
Return request flow in Studio: portal request, order and warranty from the ERP, return policy, returns agent, decision schema, amount policy, customer care approval, return label, ERP refund and customer notice
  1. 01A return request arrives
  2. 02Order and warranty are verified
  3. 03The agent assesses the photo
  4. 04The amount exceeds the limit
  5. 05Customer care approves
  6. 06Return label and refund are created
  7. 07The customer is notified

Platform

Every system you invested in, working as one.

Every investment you have made gains value. Indestera connects all your systems, from machines to ERP, so information flows to the right place on its own and every task is done once, and done right.

Connected systems

Where results go

  • Machines and sensorsOPC UAModbus TCPSiemens S7MQTT
  • CamerasRTSPGigE Vision
  • Enterprise systemsLogo ERPPostgreSQLSQL ServerREST and OData
  • AI modelsOllamaOpenAIAnthropicGeminiMistral
  • Messaging and identityMicrosoft TeamsSlackE-mailEntra ID
IndesteraOn your infrastructure, by your rules
  • StudioYour team builds the process
  • AgentsRuns the work end to end
  • EngageGets your decision on time
  • EdgeActs on site, instantly

Central management · Roles and access · Audit trail

  • Approval screensDesktop, phone and line terminal
  • Business recordsApproved outcomes in your ERP and CRM
  • Machine settingsWithin defined rights and limits
  • NotificationsTeams, Slack and e-mail

The journey of a return request

Your rules, from start to finish.

  1. 01Studio

    The process is built on your rules

    You know best how a return should be assessed and who approves it. That knowledge becomes a flow once, and every request meets your standard.

    Return flow in Studio: returns agent, decision schema, amount policy, customer care approval and decline notice

  2. 02Agent

    The agent assesses the request

    It verifies the order and warranty, reviews the product photo and prepares a decision in line with your return policy. Checks that used to take your team hours now happen on their own.

    Returns agent settings: portal request as input, agent and model selection, output schema

  3. 03Engage

    The final word is always yours

    When the amount exceeds the approval limit, the decision reaches the approver with its rationale. You keep control and gain time.

    Return approval task in Engage: customer, order, amount, product, customer note, the agent's photo assessment and proposal
    The same return task on a phone

  4. 04Outcome

    The customer gets an answer the same day

    The refund is posted and the customer is informed the same day. A customer who gets a fast answer stays loyal, and every step is on record.

    Completed return approval: approval receipt, decision note and the recorded task content
Return flow in Studio: returns agent, decision schema, amount policy, customer care approval and decline notice
Returns agent settings: portal request as input, agent and model selection, output schema
Return approval task in Engage: customer, order, amount, product, customer note, the agent's photo assessment and proposal
The same return task on a phone
Completed return approval: approval receipt, decision note and the recorded task content

Use cases

An AI agent that knows the job, for every team.

Return approval task in Engage: customer, order, amount, product, the agent's photo assessment, warranty and proposal

Customer care

Return requests settled the same day

Your customers get an answer at once, and your team focuses on work that adds value.
Quote approval in Engage: customer, items, list total, discount, quote total, lead time and rationale

Sales

Quotes prepared on the day they are requested

The fastest quote wins, and yours reaches the customer the same day.
Supplier delay task on a phone: supplier, material, old and new delivery date, affected orders and options

Supply chain

Supplier delays managed in time

Customer trust stays strong: the options are ready, the call is yours.
Load shift approval in Engage: site, current demand, contracted power, peak window, proposed plan and estimated saving

Energy and facilities

The power limit holds at peak times

Peak costs fall while production runs at full speed.
Weld seam check on a phone: part number, cell, model estimate, confidence and decision options

Quality

Every weld seam is inspected

Only flawless parts reach your customers, and every good part is put to use.
Access approval in Engage: employee, role, start date, accounts to create, critical access and rationale

HR and IT

New employees ready from day one

New employees are productive from day one, with access kept under control.

All use cases

Manufacturing and MES

A smarter shop floor, a stronger MES.

Every production minute counts. With your existing MES or its own MES pack, Indestera prepares maintenance, quality and planning decisions instantly, so line availability and output rise.

  • Planned, predictive maintenance
  • Assured quality in every product
  • Improvement opportunities visible instantly
Explore manufacturing
Line OEE dashboard in Engage: OEE, availability, performance and quality gauges, good count, scrap rate, breakdown time and recent state periods
Press 2 speed reduction approval in Engage: machine, vibration and limit, likely cause, confidence, current and proposed speed, evidence and decision note

Platform components

Your business is unique, and so is your platform.

Studio

Break free from one-size-fits-all software. In Indestera, processes are designed exactly around your business: you build flows that match your own way of working, test them with your real data and release them with confidence.

Quote preparation flow in Studio: sales agent, quote schema, discount policy and sales manager approval

Engage

Decisions come to you, and work flows. Every approval arrives on your desk or phone with its rationale, so wherever you are, you seize every opportunity.

Engage in glove mode: task screen with large touch targets

Forms

You know your business best. That is why approval and data screens are designed around your own processes; fields arrive filled in by the agent, and your team simply decides.

Form designer: component palette, form settings and live preview

Vision

Every product, to your quality standard. Cameras inspect each one and set defects aside instantly, so only flawless products reach your customers and your brand grows stronger.

Weld seam inspection flow: camera, weld seam model, inspection decision and quality technician task

Edge

Decisions next to the machine, within seconds. Edge works at the heart of production, so your line runs continuously and independently of the centre, and your delivery dates are secured.

Edge server health screen: CPU, memory, disk and uptime

Management

Every site on one screen, in one hand. Each change goes live with your approval, so control stays with you as you grow.

Deployment screen: active revision, revisions and a live log line

Platform

Security

You are always in control.

On-premises

Your data and your rules stay yours; the platform runs on your infrastructure.

Roles and access

You decide who sees and approves what.

Signed releases

Only approved changes reach your sites.

Audit trail

You can always see who made each decision and why.

Security and architecture

Let's build your first agent together.

In thirty minutes we take one of your processes, build an agent tailored to it and show it running.

Book a demo